1. Schedule

• Check-in: From 3:00 PM
• Check-out: Until 10:00 AM
• Breakfast: From 7:30 AM to 9:30 AM
Early check-in and late check-out are subject to availability and may incur additional charges.

2. Reservations and Rates

• To guarantee the reservation, a prepayment of 50% of the total stay is required at the time of confirmation.
• Rates include breakfast and the services specified in the reservation.
• Rates do not include taxes or additional consumption (beverages, extra activities, or transfers).
• Rates do not apply during special dates or events such as: CADE, APEC, Easter Week (Holy Thursday and Good Friday), National Holidays (July 28 and 29), Christmas (December 24 and 25), and New Year’s (December 31 and January 1). During these dates, a 30% surcharge will apply to the regular rate.

3. Cancellation and Date Change Policy

• Cancellations made from the reservation date up to 10 days before arrival: 10% charge of the rate.
• Cancellations made between 9 and 3 days before arrival: 50% charge of the total reservation amount.
• Cancellations made less than 72 hours before arrival or in case of no-show: 100% charge of the total reservation amount.
• If a group (feed) checks out before the scheduled departure date, the total amount corresponding to the reserved night(s) will still be charged.
• The establishment is not responsible for notifying tour operators or travel agencies in the event of an early departure by guests.
• Date changes will not be accepted with less than 10 days’ notice prior to the original reservation date.
• All change requests must be submitted in writing via email and are subject to availability.
• Only one date change is allowed per reservation. Additional changes will not be accepted.
• In cases of force majeure (medical emergencies, natural disasters, among others), each situation will be evaluated individually. Supporting documentation may be required.
By making a reservation, the guest expressly accepts these conditions.

4. Stay and Services

• The use of the facilities is exclusively reserved for guests, restaurant customers, and individuals with scheduled activities.
• External visitors are not allowed without prior authorization from management.
• The hotel is smoke-free in rooms and enclosed areas. Smoking is only permitted in designated areas.

5. Children Policy

• All children over 4 years old must pay the regular rate.
• Children under 4 years old will be charged an additional USD 10 breakfast fee.
• Information regarding the child will be requested at check-in, regardless of age.

6. Pet Friendly Policy

• Pets are allowed only with prior coordination with management.
• An additional fee will apply for stays with pets.
• Owners are responsible for any damage caused by their pets to the facilities or furniture.
• For safety, pets must remain supervised at all times.

7. Activities and Experiences

• All activities (picnics, horseback riding, massages, ceviche or pisco sour classes, Pucará bull painting, among others) have an additional cost and require prior reservation.
• Activity availability is subject to hotel confirmation.

8. Liability

• The hotel is not responsible for the loss of valuables that have not been declared and/or deposited for safekeeping.
• Any damage caused to the facilities or furniture during the stay will be charged to the guest’s account.
• The hotel is not responsible for interruptions in external services (electricity, internet connection, among others) beyond its control.
 
Reservation Requests
All reservations must be requested via email through our Reservations Department:
• Mobile: +51 957 327 786
Email: reservas@memorablesacredexperience.com
• Website: www.memorableexperience.com
Reservations will be processed within a maximum of 24 hours through the same communication channel, indicating status, confirmation code, arrival date, departure date, and payment or reconfirmation deadline.
All confirmations, reconfirmations, cancellations, or any other reservation modifications must be made in writing and receive the corresponding approval; otherwise, they will not be considered valid.
 
Mandatory information for reservation requests
• Full names and surnames of all guests (reservations without names will not be accepted).
• Check-in date, check-out date, and re-entry date, if applicable.
• Number of guests and domes requested, including the corresponding accommodation type.
• Estimated arrival time at the hotel.
• Information of the person requesting the reservation.